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pending payments

Good day I received a gift card today, and I have yet to claim another, but despite the fact that I got one today, the claim button was not enabled, then I would like to know what happens, because they said that if we had cards pending gift to claim we had until the 30th of this month to claim them, I would like you to give me reason for this inconvenience, to enable me to claim my last charge on this platform, and start arriving in the new one, I welcome your comments!